Shipping
SHIPPING DOMESTIC
We ship to anywhere in the USA, including all territories, via UPS & USPS. Additional shipping charges may apply for deliveries to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or Guam. UPS SurePost is available for free to the contiguous United States for orders over $100. All shipping rates are auto-updated based on carrier published rates.
SHIPPING INTERNATIONALLY
We ship to over 30 countries via UPS: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Mexico, Netherlands, New Zealand, Malaysia, Norway, Philippines, Poland, Portugal, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, and U.S. Outlying Islands. We do not offer discounted shipping for international orders. All shipping rates are auto-updated based on carrier published rates. Customers are responsible for customs and import duties into their country of residence (Incoterms DAP) unless selecting a shipping method that includes the upfront payment of duties and taxes (DDP). DDP check-out methods can be identified by the phrase "Duties & Taxes Included" in the shipping description.
PRODUCTS WITH LEAD TIME
Orders including these items will be shipped out when they are available. If ordering any products with lead time or products on backorder/preorder, please note that any additional items in your order will be shipped with these products. If you need to order additional items and want them to arrive sooner, please make a separate order for those items.
CARRIER DELAYS
Despite our best efforts, shipping delays may occur with certain carriers, like USPS or UPS, and should be expected due to COVID-19. Although we offer a range of shipping options (including a free UPS option on certain orders), please keep this potential delay in mind as you choose your shipping option.
EXPECTED SHIPPING TIMES
As we have a small team, we work hard to get packages out in a timely manner based on all in stock items.
Note: We do not ship on the weekends or holidays. If you place an order after 11AM on Friday, your order will likely not get shipped out until the following Monday.
Customer reviews
Customer reviews
I just wanted to take a minute to share my experience. Doing my research in my upcoming purchase for a voron 2.4. I looked at several places to purchase what I wanted. I even made a few phone calls. It was then that I made the decision where I was purchasing my kit. I talked to one on your guys on the phone. He answered every question I had and gave me answers to questions I haven't even thought of yet. I started to feel like I was taking up more of his time than I should, because I am sure he had other things to do, but it didn't seem to affect him.
The main thing is I know from our conversation if I have any issues I have someone I can reach out to for help. I purchased my kit today from your company mainly because the time one of your guys took to make sure I had the answers I was looking for. Then during check out I see I was able to get a discount for military & first responders. I thank you for that and please continue doing what you guys do. It worked for me and I'm sure for others also.
