Returns & Exchanges

 

 

Return and exchange periods

If you want to return or exchange your purchase, please know that the 30 day time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to all purchases from Maker 3D Printing LLC. VoronKits.com.

 

Restocking fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer.
Restocking fees

Product

Restocking/Returns Fee

Voron 2.4 Kits all sizes to include 250,300,350

$175
Voron Zero Kits All Models $100

The restocking fee will be taxed in select states.

Final sale and nonreturnable items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include: FULLY ASSEMBLED & CONFIGURED VORON 2.4 R2 350X350X350MM 3D PRINTERS, custom orders, personalized orders, 3d printed parts kits, prepaid cards (including gift cards), completed services, opened consumable items including oils, bonding agents, filters, cleaners, and 3d printer filament.

Like-new condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return.

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Use our prepaid return label

You will get free shipping on your return by using our pre-paid label. contact our return support team at info@voronkits.com and we will issue you a return shipping label. Put the return label on the package and take it to an authorized USPS or UPS drop off location and ship it to us during your return period.

Some exclusions apply.

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to VoronKits.com and we'll arrange for a replacement. Contact our return support team at info@voronkits.com

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging

Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items

If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
  • NOTICE: All sales on 3d printed parts are final and we do not offer refunds or exchanges as each set is custom printed to order.
Customer reviews
Customer reviews
I just wanted to take a minute to share my experience. Doing my research in my upcoming purchase for a voron 2.4. I looked at several places to purchase what I wanted. I even made a few phone calls. It was then that I made the decision where I was purchasing my kit. I talked to one on your guys on the phone. He answered every question I had and gave me answers to questions I haven't even thought of yet. I started to feel like I was taking up more of his time than I should, because I am sure he had other things to do, but it didn't seem to affect him.
The main thing is I know from our conversation if I have any issues I have someone I can reach out to for help. I purchased my kit today from your company mainly because the time one of your guys took to make sure I had the answers I was looking for. Then during check out I see I was able to get a discount for military & first responders. I thank you for that and please continue doing what you guys do. It worked for me and I'm sure for others also.
— Thad R. (Verified Customer)